Modification History
Not applicable.
Description
This skill set provides the skills and knowledge for those undertaking work in the public sector providing routine customer service to members of the public or answering internal or external queries.
Pathways Information
Completion of this skill set contributes to PSP20122 Certificate II in Government and PSP30122 Certificate III in Government qualifications.
Licensing/Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication.
Skill Set Requirements
|
Unit code |
Unit title |
|
BSBCMM211 |
Apply communication skills |
|
PSPETH006 |
Uphold the values and principles of public service |
|
PSPGEN088 |
Deliver a service to clients |
|
PSPGEN089 |
Address client needs |
Target Group
Not applicable.
Suggested words for Statement of Attainment
These units of competency from the PSP Public Sector Training Package provide a set of skills for those undertaking work in the public sector providing routine customer service to members of the public or answering internal or external queries.
